Privacy Policy

Last updated: December 2025

Introduction

ChargeVia ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our charging stations, website, and services.

Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, and password when you create a Pathfinder Rewards account
  • Payment Information: Credit card or payment details (processed securely by our payment processor)
  • Vehicle Information: Vehicle make, model, and charging preferences
  • Communications: Messages you send us via email, forms, or customer support

Information Collected Automatically

  • Charging Data: Session start/end times, energy delivered, charger location
  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: How you interact with our website and services
  • Location Data: With your permission, approximate location for finding nearby stations

How We Use Your Information

We use your information to:

  • Provide and improve our charging services
  • Process payments and manage your account
  • Send service-related communications
  • Provide customer support
  • Administer the Pathfinder Rewards program
  • Analyze usage patterns to improve our services
  • Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share information with:

  • Service Providers: Companies that help us operate our business (payment processing, customer support, analytics)
  • Pathfinder Network Partners: When you use your membership at partner locations
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and associated data
  • Opt out of marketing communications
  • Object to certain processing activities

To exercise these rights, contact us at privacy@chargevia.com.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience. You can control cookies through your browser settings, but some features may not function properly without them.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

ChargeVia
Email: privacy@chargevia.com